Outsourced billing
Healthbridge Bureau. You take care of your patients, we take care of your billing admin.
Healthbridge Bureau provides medical billing and coding services to healthcare professionals, ensuring accurate and efficient processing of medical claims. This service helps practices get paid faster, saving time and resources for better patient care.
Clinical software
Clinical EMRs that cater to various medical disciplines.
Practice assessment
Customised assessment to cater to unique practice needs.
Digital Claims
Digital claims capturing and submission using the Healthbridge Clinical EMR system.
Same-day billing
Same-day billing to medical aids by expert staff. AI-driven optimisation of claims for correct modifiers, tariffs, and procedure codes.
Enhanced cash flow
Enhanced cash flow with improved month-on-month age analysis.
Debt reduction
Decreased patient and medical aid bad debt through improved claim send and rejection rates.
Reconcile effortlessly
Remittance advice reconciliation and notifications of outstanding amounts.
Business reporting
Operational, financial, and business performance reports.
Value-added services
Innovative product add-ons to enhance your Healthbridge experience.
Healthbridge has partnered with Retail Capital to offer our clients bespoke, unrestricted funding solutions
Send customised notifications, reminders, birthday wishes & alert text messages to all your patients.
Elevate your practice & better decisions with tailored financial, operational & clinical reports.
The simplest telemedicine software solution to use for video & telephonic consultations with your patients.
Outsourced billing FAQ
I have opened a new medical practice but my bank account information is not yet registered with all the medical schemes. Are you able to assist?
At no additional cost to the practice, we are able to manage the initial bank account registration process with participating medical schemes.
My practice has customised billing, can you cater for that?
Whether you bill at scheme rates, PMB rates or you have a customised billing structure, we manage your collections and submissions to meet your individual practice requirements.
Bad debt and write-offs, how will this be managed?
Our efforts focus on minimising your bad debt in your practice. While it is not always possible to eradicate bad debt, we endeavour to exhaust every collection avenue before requesting that an account be written off. We will of course discuss this thoroughly with you and in accordance with your requirements and consent.
Can you reconcile the payments deposited into my account?
Upon receiving a payment remittance from a medical scheme, we utilize it to reconcile the funds deposited into your bank account. To efficiently provide this service, we request consistent submission of your bank statements. In cases where bank statements are not received, reconciliation will be carried out based on the remittances received.
How are the service costs calculated?
We assess your practice according to size & needs. Based on this assessment our fees are calculated on the money collected from patients and medical schemes, not the amount that you bill.
How will my practice be supported?
You and your practice have access to a dedicated account administrator that will oversee all your needs. These include procedures, billing codes and any other tailored needs your practice requires. Healthbridge will also facilitate the application process for any authorisations on behalf of the practice.
If I switch to Healthbridge, what happens to my existing data?
Our service team will transfer your existing data over to our system and keep you informed along the way.
Will anything at my practice change if I have a dedicated receptionist or practice manager?
Absolutely not. Your dedicated employees are one of the most important elements of your practice, especially to welcoming and looking after your patients. Healthbridge will support your practice by taking care of your accounts and payments, liaising with medical schemes & reducing bad debt. This all while your daily administrative duties will still be managed your front-of-house staff.
What is the typical timeframe for payments on submitted claims?
The processing and payment timelines for claims submitted depend on the policies set by individual medical schemes. Nevertheless, medical schemes often conduct regular payment runs. Our billing software facilitates real-time claim submission, initiating the processing promptly. It’s important to note that claims falling under Prescribed Minimum Benefits (PMB) may have varied processing and payment schedules, and we adhere to stringent guidelines to minimize any potential delays in these specific claims.
If I am not at my practice constantly, how can I still be part of the finer details?
Healthbridge provides you with a specialised account administrator who you are free to contact any time, for any practice related matter. We also provide comprehensive practice reporting which can be customised to your practice needs.
What occurs if my medical aid denies my claim?
In the event of a valid claim being rejected or partially paid by the scheme, we initiate an escalation process to minimize the patient’s responsibility. We meticulously review claim submissions, addressing any errors to facilitate the approval of accurate claims. In instances where the patient bears liability, we strive to recover the funds from them under terms that are mutually agreeable for the healthcare provider.
How will non-paying clients be handled?
Professionally. We explore every communication avenue together with our credit controllers to contact the patient and maintain the balance of practice integrity with ensuring that payments are made.
Do I need to manage my data and maintain my database?
All your data will be secure and stored on secure cloud-based servers on your behalf, ensuring business continuity. Healthbridge is both POPIA and HIPAA compliant and will allow you to access your data at any time. There is no need to back up any data and all updates to the system are instantaneous.
Get in touch
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