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The internet, GenZ or iGen generation is the next wave of consumers who will disrupt every industry from the financial to the retail sector, and healthcare is no exception. Not to be confused with Millennials, the iGen generation were born between 1995 and 2015 and display surprisingly stark contrasts to their millennial predecessors in how theyRead more

On 21 June 2018, Health Minister Aaron Motsoaledi announced amendments to the Medical Schemes Act. One such amendment, which will affect your practice directly if approved, is the abolition of patient co-payments (Click here to read full story). Although the abolishment of co-payments may very soon be a reality, the amendment has not yet taken effect, andRead more

Like any business, to ensure your medical practice remains profitable and sustainable you need to attract new customers (patients) and ensure you retain your existing ones. In this current healthcare landscape, where patients have more choice and convenient medical check-up locations at their disposal than ever before, gone are the days when patients stick toRead more

Automation in healthcare isn’t just a buzzword; it is a practical way to optimise your entire practice, from day-to-day office administration to billing to patient management. Despite being relatively new in healthcare, automation is nothing to be afraid of, proven by the fact that doctors and their practices are migrating to digital on a yearlyRead more

As a medical professional, your number one priority is providing excellent healthcare services to your patients. However, even though you’re obliged to provide care to those who need it, it’s not sustainable to run a business without considering your cash flow or ensuring that those services are appropriately invoiced and paid for by your patients.Read more

The benefits of going paperless at the point-of-care have been explored extensively in the last decade. The list of pros includes less waste, fewer duplicate tests, better quality data, and better efficiency and communication. All of which can result in improved patient care and outcomes. On a larger scale, going paperless can also result in a reduction in theRead more

In our previous blog post, How to run your practice as a small business: Part 1, we covered 3 business tips to consider when running your own medical practice. In this post we will look at: How to market your business within the healthcare industry The importance of having clear policies and procedures in placeRead more

When a patient chooses to come to your practice, they are evaluating it, not only on the service provided by the doctor but also by the efficiency of the admin process and the overall experience. There are a number of options available to you to manage the practice in such a way that there’s aRead more

As a practice manager, your role often entails managing appointment scheduling & billing, overseeing staff, as well as taking care of other necessary tasks within the practice. You bring all the pieces of the puzzle together to ensure that all tasks run as smoothly and as efficiently as possible. But, there are always more lessons toRead more

I’m sure you are already off to an eventful 2018. After all, patient care is an ‘always-on-demand’ service, so January is a busy time for you, like any other month. But, in the midst of all the New Year work, it is wise to consider how you can run a better practice, create better profitsRead more