4 possible reasons why practices are taking longer to submit medical aid claims :
- The practice fell into the process of submitting medical aid claims weekly or monthly when it was started and the process hasn’t been revisited since.
- Physical practice set up does not lend itself to sending submit medical aid claims while the patient is at the practice.
- There are too few administrative staff – often there is only one staff member receiving patients, checking benefits, sending claims and reconciling.
- The practice gets caught up with other processes and does not make Send Now a part of their daily behaviour
Click here to return to main article.