Healthbridge Telehealth is by far the simplest telemedicine software solution for you to use
for video and telephonic consultations with your patients
– keeping you & your patients safe &your practice thriving.
Why choose Healthbridge Telehealth?
How the solution works in myMPS
Additional benefits when using Healthbridge Clinical*
(electronic medical record)
Healthbridge Clinical is an electronic medical record (EMR) designed for General Practitioners who want to benefit from digital patient files. It is surprisingly quick & easy to use during consultation. Unlike more complex EMRs, we co-designed our system with a team of doctors, ensuring it works the way doctors want to work.
By using Healthbridge Clinical with our Telehealth solution, you will also be able to:
View all appointment types from the virtual waiting room
Capture the consultation digitally
Send patients scripts & referral letters
Quickly bill for the consultation or send to admin
*Available to General Practitioners only.
Pre-corona, Telehealth was arguably met with scepticism. Was it really a workable solution for seeing patients? And was there truly a demand for remote consultations? Since the outbreak, and in anticipation for many more, the simple answer is ‘yes’ – Telehealth is a practical, safe alternative to in-person consults that patients want.
To help you understand what Telehealth is and to help with any questions or concerns you may have, we’ve put together this list of our top FAQs.
Telehealth is the remote delivery of healthcare services over telecommunications infrastructure. Telehealth enables healthcare providers to evaluate, diagnose and treat patients without the need for an in-person visit. Patients are able to communicate with medical professionals from their homes using a dedicated Telehealth platform.
The terms Telehealth and Telemedicine are often used interchangeably, but technically telemedicine is a subset of Telehealth. Telehealth also includes non-clinical uses of telecommunications technology such as self monitoring, provider and patient education, and medical records management.
Not at all. If you have a current urgent need, you can start using Telehealth software usually as soon as you’ve got your username and password. However, you can also take your time designing a strategy and laying the groundwork for a more extensive program ensuring you take full advantage of the opportunities for virtual care delivery.
The short answer is yes – however, it depends which EMR system you are using. Healthbridge’s EMR integrates with Healthbridge Telehealth ensuring a seamless consultation. It is best to ask your current EMR software provider about your available options.
Yes – with the right solution. Part of the resistance to Telehealth is the misconception that it is unsafe to communicate and store sensitive patient information digitally. But the likelihood of a security breach is much higher for paper files and local server-based systems. Have the conversation with your technology partner about their encryption and security measures in place to safeguard your practice information.
Using a multichannel approach is best. Talk to them during appointments, but also use emails, newsletters, SMSes and invoice inserts to announce your new offering. Explain the benefits such as cost savings and shorter wait times for appointments – and assure them their medical and personal data will be protected. Whenever possible, walk them through a visit when they’re in your office so they feel comfortable having a virtual consult at home.
Telehealth has numerous benefits, but below are the immediate benefits you can expect to see after implementing a Telehealth solution.
- Reduced front-end admin: Telehealth is inherently digital and therefore, supporting processes like patient check-ins, waiting room management and file access should be digital too. This alone will relieve pressure and the admin burden on your front desk staff.
- Better patient reach: Telehealth eliminates distance and other barriers to providing health services remotely. Because consultations are online, you can reach patients who are too far, sick, and/or old to travel to your practice. This can improve not only your reach, but the quality of your services and patient retention.
- Improved revenue potential: In the past, payment for Telehealth consults was minimal. But that is changing. Billing for Telehealth visits is becoming an expectation. But besides the ability to generate revenue, doctors are also more enabled to provide faster follow up with patients. Instead of consuming office appointment time and inconveniencing patients, Telehealth is a more efficient way to relay patient test results and/or other communication. Not only do patients appreciate the added convenience, it’s an opportunity to deliver the same quality of care and value as in-person visits. Practices who get this right are directly improving the likelihood of maximising revenue.
At minimum, both you and your patients will need a computer or mobile device with an integrated camera and microphone. If your device doesn’t have a built-in microphone or webcam, you’ll need to get those. You also need a decent internet connection that allows you to stream video. If your patient is short on one of the above, if appropriate, consider doing a Telephonic consultation instead.
The technology required to enable Telehealth does not need to be overly complex. ‘Easy to use’ should be the experience of both the healthcare provider and patient. To ensure that the process is simple and seamless, there are 6 interrelated software features or tools that should be considered when choosing the right Telehealth solution for your practice:
- Video Conference Software: Most people are familiar with online video chat functionality. It’s vital that the Telehealth solution you choose mirrors the simplicity of well-known platforms. Unfamiliar tools and icons, unnecessary downloads and additional software requirements will negatively impact the usability and uptake of your offering. Find a video conferencing tool that is super simple to use.
- Online check-in: A good Telehealth solution will allow patients to self check-in online for their appointment. This should be simple to do and supported by a robust and fully integrated check-in module behind the scenes. Online check-in is especially beneficial when it comes to time management. If patients check-in online prior to their consultation, there won’t be delays in starting the consultation. In addition, smart Telehealth solutions will let you know when a patient has logged in, so you manage your time optimally.
- Appointment types and scheduling: It makes the most sense to use one integrated online calendar for all practice appointments – both in-person and online. The last thing you want is to be managing two calendars for each appointment type. A single combined calendar means you get a complete view of your day and know what type of appointment to expect beforehand. This also helps staff know what type of appointment to bill for in real-time.
- Ease and simplicity of Email and SMS instructions and reminders: Email and SMS messages that are scripted and stored is an easy way to direct patients to check-in at the appropriate time and guide them to the Telehealth consultation. Setting up and automating these messages will reduce the instances of missed appointments, late payments and it will free up your front desk staff to help patients in your physical waiting room.
- Billing software system: Similar to using two separate practice calendars, it is impractical to use a separate billing system. The Telehealth system you choose should have integrated billing software that stipulates the practice’s standard visit and Telehealth codes so that it can be communicated from the clinical setting to those doing the billing. This includes the type of visit, place of service and appropriate modifiers. Ensuring seamless communication when it comes to billing is pivotal to a successful Telehealth implementation without placing additional management and admin burden on you and your staff.
- Office Hardware and Setup: The hardware tools you need to deliver quality Telehealth consultations is commonplace and readily available. A multi-screen workstation lets you speak with the patient and give you a view of their electronic medical records at the same time. It’s also a good idea to use a high-quality webcam and microphone to enhance communication. And of course, it’s essential to have a reliable, high speed internet connection.
Introducing Telehealth to your offering doesn’t need to be an overwhelming, inconvenient process. Follow our 5-point checklist to ensure a smooth implementation process that you can start benefiting from almost immediately.
- Plan your Telehealth strategy: Before implementing any additional software, decide how you are going to use Telehealth in your practice.
- Market the benefit of Telehealth to your patients: If you are implementing a Telehealth solution, you will want to tell your patients about it and encourage its uptake. This could include updating your website and social media accounts, but the most powerful way to market your offering is to make use of SMS and email to communicate directly with your patients. At this point you will have made sure that your Telehealth solution has integrated email and text messaging functionality. Make use of this tool to create awareness of your Telehealth option.
- Practice conducting a Telehealth visit both as a provider and patient: Being comfortable on camera can take some practice. It is a different experience to consulting in-person, so be aware of possible distractions such as ambient noise, your setting (i.e. what’s behind you) and your body language. It’s a good idea to practice with staff and friends before going live with patients, especially if video calls are new to you.
- Meet all technology requirements: Your Telehealth solution should be cloud-based to ensure that you will never incur expenses such as costly software, servers, or IT services. Plus, using cloud-based software is like having a completely virtual practice. All you need to manage your practice and see patients is a computer with a webcam and an internet connection.
For a comprehensive implementation plan click here, to download our ebook:Telehealth: The ultimate guide to buying, implementing & maximising revenue.
Healthbridge is committed to helping doctors build their businesses and provide a complete, end-to-end medical practice software solution. We believe that integration at the software level is key to your success using telehealth. Easy to use and designed in collaboration with doctors, our solution has expanded to make Telehealth a reality in your practice. To find out more about Healthbridge Telehealth, click here. To request a call back, click here.
Resources for you
Running a practice isn't easy. Here are a few resources that we have compiled to help make the business side of your practice more manageable
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